Ordering

Once you have placed your order, you will receive an automatic e-mail confirmation acknowledging your order placement. Once your order is shipped you will receive a notification e-mail with the Interlink Express (if Applicable) tracking number and the expected date of delivery.

Returns

If for any reason you are not completely satisfied with your purchase, you may return or exchange your merchandise within 21 days of receipt for a full refund, less shipping costs, based on the original form of payment, or exchanged subject to item availability. Final sale merchandise has a strict no return/no exchange policy. A restocking fee of £10.00 per item will be charged on all returns of three or more items per order. Please Note: Any returns or exchanges postmarked after 21 days of your receipt date will not be accepted and will be returned to you.

The goods must be returned in original condition. We have 100% inspection on merchandise leaving the warehouse. Returns are inspected upon receipt. Items must not have been worn, washed, altered and have all originals tags attached. Items with snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item being returned to you. Please Note: If you do not accept the item being returned to you, we will charge you 50% of the value of the item, plus shipping charges, as a restocking fee.

Exchanges

Once we receive your item for exchange, we will send you your new order at no additional cost. If your exchange is for the same pound sterling amount as the original purchase, no additional shipping charges will be incurred. If your exchange exceeds the pound sterling amount of your original purchase, you will be responsible for the additional shipping charges. As soon as we have shipped the item, you will receive an e-mail containing the tracking information. Please Note: Your exchange item may be out of stock by the time your order is received. We will credit your card with a refund and then debit the new amount from your card, there will be no swapping of goods. If your exchange is out of stock, a refund will be issued.

How to Exchange

1. Exchange by phone: Call us at N/A, Monday through Friday, between 10am-5pm GMT. We will send you in stock items right away and credit you for your return once it is received at warehouse. No need to fill out the exchange form.

2. Exchange by mail: Fill out the return & exchange form. Enclose the form with the item(s) to be returned. Please Note: Whether you are exchanging your item(s) for a new size, a new color or a new style, your credit card statement will reflect a credit for your returned item and a charge for your new item.

Refunds

All returns will be credited to the original form of payment (i.e. same credit card). Please allow 1-2 weeks from the date we receive your return for your account to be credited and 1-2 billing cycles for the credit to appear on your statement.

How to Return

1. Post all items to the Address below.

2. Fill out the return & exchange form enclosed with the package.

3. Pack the items in their original shipping box. Enclose the return form, as well as the original invoice. Please Note: Credit will not be issued without the original invoice enclosed in the package.

4. Check your e-mail. We will notify you by e-mail once your return has been processed. When your item(s) has been received, you will see Tracking #: RETURNED. If you returned more than one item, or returned only one item, you will see an R under Qty for each item(s) that has been received.

Fanya Boutique, 64 Hay Drive, Edinburgh, Scotland EH16 4AL

Responsibility of Returns

If you choose to use your own method of shipping your return, we recommend you track your return so you can confirm that we received your package. We also recommend you insure your return. Please Note: You are responsible for all charges associated with the return of your item(s).

Special Orders

We are unable to offer refunds or exchanges on special order items.

Order Cancellation

You may cancel your order as long as your order is in process. If your order has been shipped, you cannot cancel your order. To cancel your order please call one of our customer service representatives at 00 44 (0) 131 6200 925, Monday through Friday, between 10am-5pm GMT.